What should I do if the authorization for renting a shared power bank is unsuccessful or the payment cannot be deducted?

1. Check the network connection

Problem: Poor signal may cause request timeout.

solve:

Switch Wi Fi/mobile data, or retry to a location with better signal.

Close the mini program/app and scan the code again.

2. Confirm payment method

Common reasons:

Insufficient balance (such as WeChat/Alipay balance and bank card deduction failure).

Credit exemption authorization not approved

solve:

Check the account balance and change the linked bank card or payment method.

Improve credit score or choose to pay a deposit (some brands support deposit rental).

3. Release payment restrictions

Possible reasons:

The single transaction limit of the bank card is too low.

WeChat/Alipay risk control interception (such as frequent operations).

solve:

Adjust the limit in the payment platform (such as WeChat/Alipay).

Try again later, or contact the payment platform customer service to confirm the account status.

4. Check the equipment status

Problem: Power bank cabinet machine malfunction or QR code damage.

solve:

Try changing to another cabinet or power bank slot.

Scan the spare QR code on the cabinet machine, or manually enter the device number (supported by some apps).

5. Clear cache or update app

Problem: Mini program/App stuttering causing request failure.

solve:

Clear WeChat/Alipay cache (path: Settings → General → Storage space).

Uninstall and reinstall the official app

6. Contact customer service for handling

Applicable scenarios:

Multiple attempts have failed, and the above issues have been ruled out.

The system shows that the deduction was successful but the power bank did not pop up.

Operation:

Provide online customer service feedback through the rental brand's mini program/app (with screenshots or error prompts attached).

Call the official customer service hotline